There is no charge to make a complaint, and doing so will not affect the support we provide for your existing
policies or service arrangements.
Step 1: Contact us
Please contact Alvin Liu first and explain what happened, your concern and how you would like the matter resolved. We will communicate with you and try to resolve the complaint promptly and fairly.
Phone
022 122 1924
Free, independent dispute resolution
If we cannot agree on how to resolve the complaint, or if you decide not to use our internal complaints process, you may contact the Insurance & Financial Services Ombudsman Scheme (IFSO). This service is independent of us and free to consumers.
IFSO phone
0800 888 202
IFSO email
info@ifso.nz
Website
www.ifso.nz
Post
PO Box 10-845, Wellington 6143, New Zealand